FAQ
Frequently Asked Questions
We’re here for you.
Our hope is that the AWKNG experience is something that inspires you and adds clarity, encouragement, and value to your life. If there’s anything you have questions about, you probably can find the answer here; otherwise, contact us and we’ll get back to you with our best answer.
GENERAL
What is the purpose of AWKNG TV?
We believe that the Kingdom taking its place in media is an essential strategy to proclaiming the Gospel in our time. We believe this can be done through compelling, excellent, and entertaining television that invites people to live out the values of God’s Kingdom in their daily lives.
How do I start watching AWKNG TV?
Sign up on AWKNGTV.com and watch from there or download one of our Apps onto your phone or Smart TV.
Who is behind AWKNG TV?
AWKNG TV is a part of AWKNG which provides resources that awaken God’s people to the values of his Kingdom. Their areas of focus are media, mental health, and academics.
How do I reset my password?
Where are you located?
Our headquarters are located in Jacksonville, FL.
How do I contact you if my question isn’t answered here?
Email us at info@awkngtv.com
SUBSCRIPTIONS
What does AWKNG TV charge for a subscription?
$5.99 per month or $59.99 per year.
How do I watch AWKNG TV on my Television?
You can either download one of our apps onto your Smart TV or screen cast it from your computer or phone.
What do I get with the free trial?
Access to our on demand platform to explore all that we offer for one week.
How do I login to AWKNG TV?
How do I Update my Billing Information?
SHOP
What is the return policy?
We only accept returns if items have been damaged upon receipt.
When will I receive my order?
If your order is a digital product, receipt of product will be immediately delivered to the email you provided. If your order is a physical product that requires shipping, it will be prepared and shipped within 3 business days after purchase and will be delivered to you based on the shipping option you choose during check out.
What do I do if I never received my order?
Please contact us at info@awkngtv.com with your order number and a statement of what happened, and we will promptly respond to remedy the issue.
What do I do if I received a defective order?
Please contact us at info@awkngtv.com with your order number and a statement of what happened, and we will promptly respond to remedy the issue.
How is the product made?
All of our digital products are made in house; however, all physical products are created/written in house, then we work with partner vendors to complete the production.
How do I make sure I order the right size?
Please see our size chart available when viewing an apparel item.
Contact
Do you still have a question?
Please get in touch with us by sending an email to info@awkngtv.com.